After the on-set of the coronavirus pandemic, there has been a significant revolution in the customer journey. The retail industry faces several challenges and must utilize new tools to improve the overall customer experience. Whether your customers are shopping online or in your retail store, they are always looking for better deals. Which means retailers must provide extended service and enhanced experiences, which in turn increases the pressure on prices.
Digital signage is an effective tool to convey relevant marketing messages and complement the e-commerce journey for a customer thereby improving interaction with them as well as better performance for the brand. Customers are 140% more likely to spend on your brand after a positive experience, so here’s how digital signage e-commerce can help boost your online presence.
Enhances customer experience
When it comes to customer shopping experience, companies are increasingly focusing on multichannel experiences. With the help of retail digital signage solutions, companies are able to create and maintain consistency between the experience offered at physical locations and their digital space.
Digital signs help customers engage with your brand using different strategies. For example, when waiting to be served in a queue, boredom is cured with attractive digital display screens. Also, in malls, interactive and informative digital signs offer autonomy, which is what customers are in search of.
Through digital signage, it is easy to communicate with potential customers and offer a memorable experience. Content can be kept fresh and up-to-date with content management systems as per the digital marketing strategies of your firm. With the use of QR codes and clever designing such as clear and concise content, an impressive impression can be created. When customers see creative digital signs, they will relate your brand with positive experiences.
Product information can be easily communicated to target audiences
With high quality digital displays, businesses can use sharp images and high quality videos to provide information on certain products, highlight its features, and a brief guide on how it should be used. Once these things enter the eyes of potential customers, they will subconsciously search for your brand’s online presence when thinking of purchasing something that your business offers. Social media can also be incorporated in this context wherein product information is posted and audiences are encouraged with discounts to post real-time videos of them using your products.
Information on offers and promotions
Seasonal offers and other promotions can be displayed on digital billboards placed on highways. When audiences read your sign, and have any intention of purchasing products similar to yours, they will instantly search for your online presence to avail the offer seen on the billboard!
Boosts brand image
Physical stores are restricted to geographical regions. But with digital signage, those barriers are broken. You can place billboards in multiple areas of the country to expose your brand to different people, and then of course with the help of E-commerce, customers from anywhere can access your products. Brands are able to connect with consumers that have never heard of you or are not familiar with your online presence. In fact, digital signage becomes the perfect economical and time-saving marketing strategy.
Making digital signage a part of the environment is very effective for e-commerce brands because consumers are consciously and subconsciously engaging with every message put across by the company. Therefore, by using digital signs to promote and advertise your products and services, a company can significantly increase sales prospects.
Furthermore, outdoor digital signage is very valuable for E-commerce brands, contributing towards impulse shopping. The brand name of an attractive signage will sit in their mind and when they want to purchase something that you offer, they will instantly lookout for your website and make the purchase.
Can easily collect and analyze information
With interactive digital signage, collecting and analyzing information is very easy. Feedback surveys and contact information can be requested during customer interaction. With this information, a brand’s E-commerce platform can be customized based on preferences of the target market. For example, when a customer logs in with their email ID, the site can greet them with their name. Also, if the survey results show certain range of products that interests customers the most, highlight those at the top of your page.
Creative and memorable ways of advertising
From standard digital displays that come in a variety of sizes to interactive screens, video walls, digital billboards, mobile billboards, neon signs, monument signs, and changeable letter signs, digital signage offers a wide range of options to come up with something different and unique to make your business stand out.
Brands are now shifting focus on their online presence and looking for buying trends. The online retail market is now very competitive so businesses have to stand out from their competition. With digital signage, companies have the opportunity to impress customers. It makes your products visible to the eye of your target market, thereby encouraging customers to see it, search it and buy it!